Frequently Asked Questions
Everything you need to know about your Victoria London experience
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders within the UK typically arrive within 2-4 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return an item?
We accept returns within 30 days of purchase. Items must be in their original condition with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label and start your process.
How do I find my correct size?
Each product page features a detailed size guide tailored to that specific garment. We recommend measuring yourself and comparing your results to our chart to ensure the perfect Victoria London fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
Are your materials sustainably sourced?
Victoria London is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and ethical manufacturing processes to ensure our collections are as kind to the planet as they are to your wardrobe.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.